Privacy Policy.
What personal information we collect, why we collect it, who we share it with and how you can see or correct it.
1. About this policy
OBA Nursing Academy (ABN 38 015 879 575), Currumbin, Queensland, provides education, exam preparation and professional development for nurses, midwives and care workers. This policy explains how we handle personal information. We handle it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What we collect
We collect only what we need to answer your enquiry and deliver our services. Depending on how you deal with us, this may include:
- your name, contact details, date of birth, gender, country of birth and country of residence
- your education, nursing or midwifery qualifications, registration status and employment history, including your CV
- English test results and exam results that you choose to give us
- identity documents, where we need them to confirm an enrolment
- your course enrolments, progress, assessment results and certificates
- records of payments. Card payments are processed by our payment provider. We do not see or store your full card number
- messages you send us by email, web form, chat, phone or messaging apps
- website usage information collected through cookies
Sensitive information. We collect health or disability information only where you give it to us so that we can support your learning, and only with your consent.
3. How we collect it
We collect information directly from you when you make an enquiry, book a consultation, enrol, buy a course or use our website and learning platform. We may also receive information about you from an education agent or referral partner who introduces you to us, or from an employer you are dealing with through us.
You can make a general enquiry without telling us who you are. We cannot enrol you or issue an invoice without your name and contact details.
4. Why we collect it
- to answer your enquiry and recommend a suitable programme
- to enrol you, deliver your course and issue certificates
- to issue invoices and receipts and process payments and refunds
- to introduce you to an employer or partner, where you have asked us to
- to improve our courses and website
- to meet our legal obligations
5. Chat and artificial intelligence tools
Our website may offer an automated chat assistant. It will tell you that it is automated. When you use it:
- the messages you type are sent to an artificial intelligence (AI) service provider so that a reply can be generated
- we keep a record of the conversation with your enquiry
- you can ask to deal with a member of our team at any time
Please do not type passport numbers, payment card details or health information into the chat. The assistant gives general information only. It does not decide whether you are eligible for registration and it does not give migration advice.
We also use AI tools to help us prepare documents and correspondence. A member of our team is responsible for what we send you.
6. Who we share it with
We do not sell personal information. We share it only where needed:
- Service providers who run our website, learning platform, customer records, email, invoicing, payment processing and AI tools
- Education agents and referral partners, where you came to us through one
- Employers and training partners, where you have asked us to introduce you or share your details
- Registered migration agents, where you have asked us to refer you
- Government bodies, regulators and courts, where the law requires it
7. Information sent outside Australia
Some of our service providers store or process information outside Australia. They currently include Odoo (website, learning platform and customer records), Google (email and documents), Zoho (invoicing), Stripe (card payments) and our AI service provider. These providers operate in countries that may include the United States, member states of the European Union, Singapore and India.
If you came to us through an agent or partner in another country, we will also communicate with them in that country about your enquiry or enrolment.
We take reasonable steps to make sure overseas recipients protect your information.
8. Security and how long we keep it
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Access is limited to people who need it to do their work. We keep personal information for as long as we need it to deliver our services and meet our legal and record-keeping obligations. After that we delete or de-identify it.
9. Seeing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it. Email info@obana.com.au. We will need to confirm your identity first. We aim to arrange access within 10 business days and to make corrections within 7 days. There is no charge for making a request.
10. Marketing
We send marketing emails only where you have agreed or where the law allows. Every marketing email has an unsubscribe link, and you can also ask us to stop at any time.
11. Cookies
Our website uses cookies to keep you signed in, remember your preferences and run the chat and shopping cart. We do not use advertising trackers. If we add analytics tools, we will update this policy. You can block cookies in your browser. Some parts of the site, including the learning platform, may not work without them.
12. Complaints
If you think we have mishandled your personal information, email info@obana.com.au with the details. We will acknowledge your complaint and respond within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
13. Changes to this policy
We may update this policy. The current version is always on this page, with the date it was last updated.
14. Contact
OBA Nursing Academy, Currumbin QLD 4223
Email: info@obana.com.au
Phone: +61 417 368 940