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What the programme covers, who it is for, how it is assessed, and what the certificate does and does not establish. Read this first.

It opens on the finding: the national Code of Practice on managing psychosocial hazards runs to 54 pages, is admissible in court proceedings, and mentions RESILIENCE ZERO TIMES - against 134 mentions of psychosocial hazard, 91 of consult and 59 of reasonably practicable.

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