Overview:

The Strengthened Aged Care Quality Standards were designed to ensure older people in residential and community settings receive safe, respectful, and person-centred care. This learning program helps staff understand not just the standards themselves, but how to apply them in daily practice and demonstrate conformance.

Course Purpose

• Build awareness and knowledge of each of the 7 Strengthened Standards.
• Equip learners with strategies to provide high-quality, person-centred aged care.
• Support staff in embedding cultural safety, respect, dignity, and resident engagement in their work.
• Strengthen compliance by teaching how to collect evidence and demonstrate outcomes.

Learning Structure

This module will run approximately 1 hour and provide some materials you can take to help you explore the Standards further.

1. Introduction & Purpose – Why the Standard matters.
2. Key Concepts – Core outcomes and requirements.
3. Resident & Worker Perspectives – Voices to anchor the Standard in practice.
4. Practical Application – How to embed the Standard in everyday care.
5. Reflection – Guided questions for self-awareness.
6. Demonstrating Conformance – Evidence, documentation, and feedback loops.
7. Key Takeaways – Core messages summarised.
8. Assessment – 10 MCQs with rationales.
9. Resources – Links to Alis modules, Commission tools, and practice aids.

Expected Outcomes for Learners

By completing the full suite of Standards, participants will:

• Understand how to apply inclusion, safety, respect, and dignity in aged care practice.
• Be able to support residents in daily living, transitions, and participation in community life.
• Know how to demonstrate compliance and continuous improvement.
• Be more confident in responding to audits, feedback, and resident needs.
• Commit to ongoing reflection and professional accountability.

Assessment

• Each Standard concludes with 10 MCQs

Ideal for:

Aged care providers, healthcare professionals, and anyone working with older adults.

This 100% online preparation program is designed for internationally qualified nurses and healthcare professionals preparing for sponsorship interviews in Australia. The module provides the skills, strategies, and confidence needed to succeed in virtual or panel interviews for aged care, hospital, and community healthcare roles.

Delivered through engaging online lessons, video demonstrations, practice activities, and guided self-reflection, learners will develop clear communication skills, cultural awareness, and the ability to respond effectively to both behavioural and clinical interview questions. The module also explores Australian healthcare standards, sponsorship obligations, and the documentation required to present a strong candidate profile.

By the end of this program, participants will be able to:

• Apply the STAR method to answer behavioural interview questions confidently
• Tackle clinical and scenario-based questions aligned with Australian standards
• Demonstrate professionalism and cultural competence in virtual interviews
• Showcase readiness for employer sponsorship opportunities

Delivery Mode: 100% Online (self-paced with activity sessions)

Target Audience: Internationally qualified nurses, aged care workers, and healthcare staff seeking employer sponsorship in Australia

Duration: Approx. 8–12 hours of flexible online learning

Resources Provided: Downloadable templates, interview checklists, sample interview Q&A, and reflective worksheets

PROGRAM DESCRIPTION

This self-paced eLearning course provides learners with the foundational knowledge and practical skills required to work respectfully with people from diverse cultural, linguistic, spiritual, and social backgrounds. It develops cultural awareness, inclusive communication, and cultural safety—essential skills for anyone working in healthcare, aged care, disability, or community services. (Equivalent to CHCDIV001 - Work with Diverse People )

Learners study independently online, complete all modules, and progress at their own pace.

COURSE STRUCTURE (Self-Directed Modules)

CHAPTER 1 - Cultural Intelligence & Inclusive Practice in Care Settings

Estimated time: 20–30 min

Format: Quiz

Topics:

• What is culture?
• Cultural identity and worldviews
• Diversity in Australian workplaces
• The impact of culture on behaviors and communication
  Knowledge check: 5-question quiz

CHAPTER 2 - Appreciate Diversity and Inclusiveness, and their Benefits

Estimated time: 20–25 min

Format: Reflection questions

Topics:

• What shapes your cultural lens?
• Recognizing bias and assumptions
• How bias affects service delivery
• Shifting from judgement to curiosity
  Knowledge check: Short reflection prompt

CHAPTER 3 – Communicate with People from Diverse Backgrounds & Situations

Estimated time: 25–35 mins

Format: Scenario Quiz

Topics:

• Inclusive communication techniques
• Adapting verbal and non-verbal communication
• Communicating with limited-English speakers
• How to use interpreters appropriately
  Knowledge check: 6-question scenario-based quiz

CHAPTER 4 - Promoting Understanding Across Diverse Groups.

Estimated time: 25–35 min

Format: Case studies, Quiz

Topics:

• Cultural safety in care settings
• Responding to discrimination or offensive behavior
• Supporting dignity, beliefs, and individual preferences
• Respectful workplace behavior and duty of care
   
  Knowledge check: Mini-quiz

CHAPTER 5 – Inclusion in Practice

Estimated time: 15–20 min

Format: Checklists, downloadable templates

Topics:

• What inclusion looks like in daily routines
• Communicating respectfully with colleagues and clients
• Workplace expectations for diversity
• How to continuously develop cultural intelligence
  Interactive activity: Build-your-own Inclusion Action Plan
  Final assessment: 10-question quiz

LEARNER RESOURCES INCLUDED

• Downloadable Inclusion Action Plan Template
• Communication Checklist for multicultural settings
• Bias Self-Reflection Tool
• Micro-learning recap sheets for each module
• End-of-course Certificate of Completion (automated)

LEARNING OUTCOMES

By the end of the course, learners will be able to:

✔ Recognise personal cultural perspectives and their impact on interactions

✔ Apply inclusive communication techniques with diverse individuals

✔ Demonstrate understanding of cultural safety and respectful practice

✔ Support positive, collaborative relationships in multicultural environments

✔ Identify and respond appropriately to cultural misunderstandings

✔ Contribute to an inclusive and culturally safe workplace

ASSESSMENT (SELF-DIRECTED & AUTOMATED)

• Knowledge checks in each module
• Final 10-question quiz
• Automatic course completion tracking

A Certificate of Completion is issued automatically once all modules and assessments are finished.

Mandatory Reporting in Australia – 2025 Edition provides a comprehensive, up-to-date overview of the legal obligations required of workers across Aged Care, Disability/NDIS, Health, Community Services, Education, and Child Protection. This module equips learners with the essential knowledge needed to recognise, respond to, and report abuse, neglect, misconduct, risk, and safety concerns in accordance with all Australian regulatory frameworks.

Participants will develop a clear understanding of sector-specific reporting systems, including the Serious Incident Response Scheme (SIRS), NDIS Reportable Incidents, AHPRA Notifiable Conduct, and state-based Child Protection legislation. The module also covers the responsibilities of mixed-workforce environments, where workers may be required to report under more than one regulatory scheme simultaneously.

Through practical case studies, real-world examples, and step-by-step response models, learners will build confidence in:

• Identifying indicators of harm, abuse, and neglect

• Taking immediate safety actions

• Making timely internal and external notifications

• Documenting incidents factually and professionally

• Following trauma-informed and person-centred approaches

• Understanding legal protections, duty of care, and reporting thresholds

By the end of this module, workers will be fully prepared to meet Australia’s 2025 mandatory reporting standards, uphold the rights and safety of vulnerable people, and contribute to a culture of transparency, accountability, and safeguarding across all care sectors.

Overview

This module introduces candidates to the structure, purpose, and expectations of the Objective Structured Clinical Examination (OSCE)—the final stage in AHPRA’s Outcome-Based Assessment (OBA) for internationally qualified nurses. It provides a clear understanding of what the OSCE is, how it is assessed, and how to prepare both mentally and practically for success.

Participants are guided through the Clinical Reasoning Cycle, NMBA Registered Nurse Standards for Practice, and the key behaviours that assessors observe during each station—communication, infection control, safety, and professionalism.

Purpose

The purpose of this module is to build a strong foundation for OSCE readiness by aligning clinical performance, critical thinking, and communication with Australian professional standards. It empowers candidates to think systematically, verbalise their reasoning, and demonstrate competence with confidence.

Learning Outcomes

By the end of this module, participants will be able to:

1. Explain the purpose and format of the AHPRA OSCE examination.
2. Understand how the NMBA Registered Nurse Standards for Practice guide OSCE assessment.
3. Apply the Clinical Reasoning Cycle across different OSCE station types.
4. Demonstrate infection prevention and control, ISBAR communication, and person-centred care principles.
5. Recognise examiner expectations and performance grading criteria (✅ Competent, ⚠️ Borderline, ❌ Not Competent).
6. Implement effective preparation and stress management strategies for optimal performance.

Topics Covered

• Understanding the OSCE structure and purpose
• Examiner expectations and grading
• The NMBA Registered Nurse Standards for Practice
• The Clinical Reasoning Cycle (Steps 1–8)
• Verbalising reasoning (Think-Aloud Technique)
• Communication using ISBAR
• Person-centred and safe practice behaviours
• Professional documentation and evaluation
• Preparation, mindset, and stress management

Key Message

This module sets the tone for the entire OSCE Clinical Skills Intensive. It reinforces that safe practice, clear reasoning, and confident communication are the cornerstones of success. By the end of this module, participants will understand not just what to do, but how and why—aligning their nursing practice with Australian expectations.

PROGRAM DESCRIPTION

This self-paced eLearning course provides learners with the foundational knowledge and practical skills required to work respectfully with people from diverse cultural, linguistic, spiritual, and social backgrounds. It develops cultural awareness, inclusive communication, and cultural safety—essential skills for anyone working in healthcare, aged care, disability, or community services. (Equivalent to CHCDIV001 - Work with Diverse People )

Learners study independently online, complete all modules, and progress at their own pace.

COURSE STRUCTURE (Self-Directed Modules)

CHAPTER 1 - Cultural Intelligence & Inclusive Practice in Care Settings

Estimated time: 20–30 min

Format: Quiz

Topics:

• What is culture?
• Cultural identity and worldviews
• Diversity in Australian workplaces
• The impact of culture on behaviors and communication
  Knowledge check: 5-question quiz

CHAPTER 2 - Appreciate Diversity and Inclusiveness, and their Benefits

Estimated time: 20–25 min

Format: Reflection questions

Topics:

• What shapes your cultural lens?
• Recognizing bias and assumptions
• How bias affects service delivery
• Shifting from judgement to curiosity
  Knowledge check: Short reflection prompt

CHAPTER 3 – Communicate with People from Diverse Backgrounds & Situations

Estimated time: 25–35 mins

Format: Scenario Quiz

Topics:

• Inclusive communication techniques
• Adapting verbal and non-verbal communication
• Communicating with limited-English speakers
• How to use interpreters appropriately
  Knowledge check: 6-question scenario-based quiz

CHAPTER 4 - Promoting Understanding Across Diverse Groups.

Estimated time: 25–35 min

Format: Case studies, Quiz

Topics:

• Cultural safety in care settings
• Responding to discrimination or offensive behavior
• Supporting dignity, beliefs, and individual preferences
• Respectful workplace behavior and duty of care
   
  Knowledge check: Mini-quiz

CHAPTER 5 – Inclusion in Practice

Estimated time: 15–20 min

Format: Checklists, downloadable templates

Topics:

• What inclusion looks like in daily routines
• Communicating respectfully with colleagues and clients
• Workplace expectations for diversity
• How to continuously develop cultural intelligence
  Interactive activity: Build-your-own Inclusion Action Plan
  Final assessment: 10-question quiz

LEARNER RESOURCES INCLUDED

• Downloadable Inclusion Action Plan Template
• Communication Checklist for multicultural settings
• Bias Self-Reflection Tool
• Micro-learning recap sheets for each module
• End-of-course Certificate of Completion (automated)

LEARNING OUTCOMES

By the end of the course, learners will be able to:

✔ Recognise personal cultural perspectives and their impact on interactions

✔ Apply inclusive communication techniques with diverse individuals

✔ Demonstrate understanding of cultural safety and respectful practice

✔ Support positive, collaborative relationships in multicultural environments

✔ Identify and respond appropriately to cultural misunderstandings

✔ Contribute to an inclusive and culturally safe workplace

ASSESSMENT (SELF-DIRECTED & AUTOMATED)

• Knowledge checks in each module
• Final 10-question quiz
• Automatic course completion tracking

A Certificate of Completion is issued automatically once all modules and assessments are finished.